Privacy Policy

Effective Date: May 2025

FoneFix Honiton (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our services, visit our website, or interact with us in-store or online.

1. What Information We Collect

1.1 Information You Provide to Us

  • Your name, address, email address, and phone number
  • Device make, model, and serial number
  • Description of the issue or fault
  • Payment details (processed securely via third-party providers)
  • Any information voluntarily submitted via contact forms or emails

1.2 Information We Automatically Collect

  • IP address and browser type when visiting our website
  • Cookie data (see Section 6)

2. How We Use Your Information

We use your personal data for the following purposes:

  • To carry out diagnostics, repairs, or services on your device
  • To communicate with you about your booking or service status
  • To provide invoices, receipts, and warranty documentation
  • To process payments or refunds
  • To respond to enquiries or complaints
  • For internal record-keeping and legal compliance

We do not sell, rent, or trade your personal information to third parties.

3. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including for warranty validation, legal compliance, and customer support. After this period, data is securely deleted or anonymised.

4. Sharing Your Data

We may share your data only with:

  • Trusted third-party service providers (e.g. payment processors and booking software) who process data on our behalf
  • Legal or regulatory bodies when required by law or in response to valid legal requests

All third parties are required to comply with applicable data protection regulations and only use data as instructed by us.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request deletion of your personal data (subject to legal obligations)
  • Object to or restrict our processing of your data
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

6. Cookies

Our website may use cookies to enhance user experience, analyse web traffic, and personalise content. Cookies are small data files stored on your device. You can choose to disable cookies in your browser settings, though this may affect website functionality.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. While no system is 100% secure, we regularly review our security protocols.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing any personal data.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. We recommend reviewing this page periodically to stay informed of any updates.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

FoneFix Honiton
34 New Street
Honiton
EX14 1EX

Phone: 01404 515095
Email: repairs@fonefixhoniton.co.uk
Website: fonefixhoniton.co.uk