Terms and Conditions of Service
These Terms and Conditions should be read alongside your statutory rights under the Consumer Rights Act 2015.
Effective Date: May 2025
Business Name: FoneFix Honiton (“FoneFix,” “we,” “us,” “our”)
Customer: The individual or legal entity engaging our services (“you,” “your”)
By submitting a device for inspection, repair, or service, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions.
1. Scope of Services
1.1 We provide diagnostic, repair, replacement, and related services for electronic devices including smartphones, tablets, laptops, and similar equipment.
1.2 We reserve the right to refuse service at our discretion.
1.3 Any timeframes provided are estimates only and are not guaranteed.
1.4 We are not liable for delays caused by factors outside our control, including supplier issues, part availability, or unforeseen technical faults.
2. Payment, Estimates & Cancellations
2.1 Payment may be required in advance or upon completion of the service.
2.2 Devices will only be released once all outstanding balances have been paid in full.
2.3 Where additional faults are identified, we will seek approval before proceeding with further work.
2.4 Diagnostic / Bench Fee
A diagnostic/bench fee of £30 applies to devices submitted for inspection.
This fee is non-refundable once diagnostic work has commenced.
The fee remains payable where the repair is declined, the device is beyond economical repair, or the repair is unsuccessful due to technical limitations, underlying faults, or defective or unsuitable parts supplied beyond our control.
2.5 Cancellations & Restocking Fee
Where parts have been ordered or allocated, a reasonable restocking fee may apply.
2.6 Once work has commenced or parts have been ordered, cancellation may not be possible without charge.
2.7 Quotations may change due to supplier pricing or availability.
2A. Repeat Performance & Remedies
2A.1 Where a service has not been carried out with reasonable care and skill, or has not achieved the intended outcome, we reserve the right to repeat or correct the service within a reasonable time and without significant inconvenience to the customer, in accordance with the Consumer Rights Act 2015.
2A.2 Repeat performance may include re-repair, replacement of parts, or alternative remedial work at our discretion.
2A.3 A refund or price reduction will only be offered where:
- repeat performance is not possible; or
- repeat performance has been attempted and has not been successful; or
- it cannot be completed within a reasonable time or without significant inconvenience to the customer.
2A.4 Nothing in this section limits or excludes your statutory rights.
3. Warranty
3.1 Warranty applies only to parts supplied and fitted by FoneFix Honiton.
Warranty periods:
Standard screens: 6 months
Batteries: 6 months
Other parts: 12 months
Premium screens: lifetime limited warranty, non-transferable
3.2 Warranty covers defects in parts and workmanship only.
Warranty excludes:
- Accidental or physical damage
- Liquid damage
- Software or firmware issues
- Pre-existing or unrelated faults
- Third-party repairs or tampering
- Normal wear and tear
3.3 Warranty is void if the device is opened, modified, or repaired by any third party after service by FoneFix Honiton.
3.4 All warranty claims are subject to inspection and verification.
4. Repair Risks & Device Condition
4.1 Devices may contain pre-existing or hidden faults which may become apparent during repair.
4.2 We are not responsible for failures caused by underlying defects, structural weakness, or prior damage.
4.3 Repairs may result in minor cosmetic changes, including marks, weakened clips, or slight deformation.
4.4 Repairs on liquid-damaged or previously repaired devices are undertaken at your own risk.
4.5 We are not responsible for failure of pre-weakened components.
4.6 Manufacturer Design & Component Risk
Certain devices use bonded or integrated components, increasing the risk of damage during disassembly. By proceeding, you acknowledge this inherent risk. Damage arising from design limitations, and not negligence, may require replacement parts which may be chargeable at a fair cost.
Nothing in this clause limits your statutory rights.
4.7 Post-Repair Functionality
Following repair, devices will be tested for functionality relevant to the repair performed. We are not responsible for unrelated faults arising after repair where there is no evidence they were caused by our workmanship or parts.
5. Diagnostic Limitations
5.1 Diagnostics reflect the condition of the device at the time of inspection only.
5.2 Additional faults may become apparent during or after repair.
5.3 Revised quotations may be issued.
5.4 If a fault is reported after repair, we will assess whether it relates to our work or supplied parts. If unrelated, further repair may be chargeable.
6. Parts & Compatibility
6.1 We may use new, refurbished, OEM, or equivalent-quality parts.
6.2 Non-original parts may differ in performance, appearance, or functionality.
6.3 Manufacturer features such as True Tone, calibration, or system warnings may be affected.
6.4 We are not responsible for manufacturer-imposed software or hardware limitations.
7. Data & Privacy
7.1 You are responsible for backing up your data.
7.2 We are not liable for data loss unless caused by our negligence.
7.3 We will only access data where necessary and with consent.
7.4 You consent to communication regarding your repair.
8. Uncollected Devices & Storage
8.1 Devices not collected within 60 days, and where reasonable contact attempts have been made, may be considered abandoned.
8.2 We may dispose of such devices to recover costs.
8.3 Storage fees may apply after 14 days.
8.4 Fees must be paid before collection.
9. No Fix, No Fee
9.1 Applies where a clearly identified fault cannot be repaired.
9.2 Excludes liquid damage, intermittent faults, and no-power devices.
9.3 Diagnostic fees may still apply.
9.4 Does not apply to customer-requested part replacements.
10. Third-Party Warranty Impact
10.1 Repairs may void manufacturer, retailer, or insurance warranties.
10.2 You accept responsibility for this.
11. Device Ownership & Collection
11.1 You confirm you are authorised to submit the device.
11.2 Devices may be released to persons presenting valid collection details.
11.3 You are responsible for authorising collection.
12. Liability
12.1 Nothing excludes liability for death or personal injury caused by negligence.
12.2 Subject to this, and to the fullest extent permitted by law, liability is limited to the cost of the repair or the fair market value of the device prior to repair, whichever is lower. This does not apply where loss is caused by negligence, fraud, or breach of statutory duty.
13. Force Majeure
We are not liable for delays or failure caused by events beyond our control.
14. Governing Law
These Terms are governed by the laws of England and Wales.
15. Retail Sales
15.1 Sales are final unless goods are faulty under applicable law.
15.2 Remedies may include repair, replacement, or store credit where legally permitted.
16. Device Access & Testing
16.1 Full testing may require device access.
16.2 If access is not provided, testing may be limited.
16.3 We are not liable for faults that could not reasonably be identified due to restricted testing.
17. Customer-Requested Repairs Without Diagnostic
17.1 Where you request a specific repair without a full diagnostic, we will proceed based on your instruction.
17.2 We do not guarantee that the requested repair will resolve the issue.
17.3 Additional faults may exist and require further work.
17.4 By proceeding, you accept the risk that the issue may be misdiagnosed and that other faults may be present.
17.5 Nothing in this clause removes our obligation to use reasonable care and skill or to remedy faults caused by our parts or workmanship.
