Frequently Asked Questions
Answers to the questions we’re asked most often about repairs, parts, warranties and booking with FoneFix Honiton.
Common questions about our repair service
Everything you need to know before booking your phone or tablet repair with FoneFix Honiton.
Do I need to book a repair in advance?
No. You’re welcome to visit us without an appointment. However, booking in advance allows us to check availability and, where necessary, order the correct part ready for your repair.
How long will my repair take?
Many common phone repairs can be completed the same day, with some taking around an hour. More complex repairs, tablets and repairs requiring specially ordered parts may take longer. We’ll advise you of the expected turnaround when you book or bring your device in.
Do you offer same-day repairs?
Yes. Many screen, battery and charging repairs can be completed the same day, subject to parts availability and our workload. Booking ahead is recommended if you need your device back as quickly as possible.
Do I need to provide my passcode?
We recommend providing your passcode so we can fully test your device before and after the repair. If you prefer not to provide it, we can still carry out many repairs, but our ability to test functions may be limited.
Will I lose any data during the repair?
Normally, no. Most hardware repairs do not require your data to be erased. However, we always recommend backing up important data before any repair as data cannot be guaranteed.
What happens if my device cannot be repaired?
We’ll explain what we have found and discuss the available options with you. Our standard £30 bench/diagnostic fee may still apply where a repair is declined, unsuccessful or the device is considered beyond economical repair, in accordance with our repair terms.
Parts, quality & repair warranty
Clear information about the parts we use, the different quality options available and the warranty included with your repair.
What warranty do you provide on repairs?
Our warranty varies depending on the repair and part fitted. Premium and genuine screens include a lifetime warranty, while standard screens and batteries include a 6-month warranty. Most other replacement parts include a 12-month warranty. The warranty covers faults with the replacement part or workmanship, but does not cover accidental, physical or liquid damage.
What is the difference between Standard, Premium and Genuine screens?
Where available, we offer different screen grades to suit different requirements and budgets. Standard screens provide a good-quality, cost-effective repair. Premium screens offer improved display quality and performance closer to the original screen. Genuine options use manufacturer-original parts where available. The options available vary by device, and we’ll clearly show them when booking.
Will a replacement screen work exactly like the original?
If you choose a Genuine screen, this is an original manufacturer screen, providing the same display quality, colours, brightness and touch performance intended for your device. Premium screens are high-quality alternatives designed to offer performance close to the original, while Standard screens provide a more cost-effective option and may have some differences in display quality, brightness or performance.
Do you use genuine Apple and Samsung parts?
Yes, genuine parts are available for many Apple and Samsung repairs. We also offer carefully selected aftermarket alternatives where appropriate, allowing you to choose between different price and quality levels. The available options are clearly identified when you book or request a quote.
Does accidental or liquid damage affect the warranty?
Yes. Our repair warranty covers faults with the replacement part and our workmanship, but does not cover subsequent accidental damage, impact damage, cracked or physically damaged parts, or liquid damage. Damage occurring after the repair may therefore invalidate the warranty for the affected part.
What happens if I have a problem after my repair?
Contact us as soon as possible and we’ll arrange to inspect the device. If the problem is related to a replacement part or workmanship and falls within the applicable warranty, we’ll put it right in accordance with our warranty terms. Please don’t have the device opened or repaired elsewhere before contacting us, as this may affect your warranty.
Your device, data & privacy
What happens to your device and personal information while it’s with us for repair.
Is my personal data safe during a repair?
Yes. We treat your device and personal information with care and respect. We only access the areas of your device reasonably necessary to diagnose faults and test the repair. We do not access personal information unnecessarily.
Will you look at my photos, messages or other personal information?
No. We have no reason to browse through your photos, messages, emails or other personal content. Where access to the device is required, it is used only for diagnosis and testing relevant functions before and after the repair.
Should I back up my device before bringing it in?
Yes, wherever possible we recommend making a current backup before any repair. Most hardware repairs do not affect your data, but electronic devices can fail unexpectedly and data can never be guaranteed. Important photos, contacts and other information should therefore be backed up before leaving your device with us.
Should I remove my SIM card before a repair?
You don’t normally need to remove your SIM card. In some cases we may need it installed to test functions such as mobile signal, calls or connectivity after the repair. If you prefer to remove it, that’s absolutely fine, although this may limit some of the testing we’re able to carry out.
Why might you need my screen lock or passcode?
Providing your screen lock or passcode allows us to properly test the device before and after repair. Depending on the repair, this can include the touchscreen, cameras, speakers, microphones, charging, connectivity and other functions. Your passcode is only used where necessary for diagnosis and testing.
Can you repair my device if I don't provide my passcode?
Yes, in many cases we can still carry out the repair. However, without access to the device our testing will be limited, which may prevent us from identifying existing faults or fully confirming that all relevant functions are working correctly after the repair.
Booking, payment & pricing
Helpful information about booking your repair, payment options and the prices shown on our website.
How do I book a repair online?
Choose your device and the repair you need using our online booking system. Select any available part or screen options, answer the relevant questions and review your repair before continuing to checkout. Once your booking is completed, we’ll have the information we need to prepare for your repair.
Do I have to pay when I book?
For repairs booked online, payment is taken at checkout. This allows us to reserve or order the required parts specifically for your repair and helps ensure everything is ready for your booking.
Are the prices shown online the final price?
The price shown is based on the repair and options you’ve selected and will normally be the price you pay. If we discover additional damage or another issue that affects the repair, we’ll contact you before carrying out any additional chargeable work.
What payment methods do you accept?
We accept all major debit and credit cards. Payment can be made securely online when booking or using our card payment facilities in store.
Can I pay with Klarna?
Yes. Klarna is available on eligible purchases, allowing you to spread or defer the cost where offered. Klarna payment options are subject to eligibility and approval and will be displayed at checkout when available.
What happens if you find another problem with my device?
If we discover additional damage or another fault while carrying out your repair, we’ll contact you and explain what we’ve found. We won’t carry out additional chargeable work without discussing it with you first. If additional work is recommended, we’ll provide the price and let you decide how you’d like to proceed.
Can't find the answer you're looking for?
Get in touch with FoneFix Honiton and we’ll be happy to help with your repair or answer any questions.