Terms and Conditions of Service

Effective Date: May 2025
Business Name: FoneFix Honiton (“FoneFix,” “we,” “us,” “our”)
Customer: The individual or legal entity engaging our services (“you,” “your”)

By presenting a device for inspection, repair, or service to FoneFix Honiton, you acknowledge and agree to be legally bound by the following Terms and Conditions, which supersede all prior representations. These Terms govern all services rendered, whether in person, by phone, electronically, or via a third-party intermediary.

1. Scope of Engagement

1.1 FoneFix Honiton provides diagnostic services, repairs, hardware replacements, software support, and related services for electronic devices including, but not limited to, smartphones, tablets, laptops, and handheld electronics.
1.2 We reserve the right to decline service to any customer or refuse to work on any device at our sole discretion, without obligation to provide justification.
1.3 All timeframes for diagnostics, parts delivery, and repairs are non-binding estimates only.
1.4 FoneFix Honiton shall not be liable for delays arising from third-party suppliers, shipping issues, defective components, or unforeseen technical complications.

2. Service Requests, Payment Terms, and Cancellations

2.1 Services are performed only after full upfront payment unless otherwise agreed in writing.
2.2 Once diagnostics have commenced, parts have been ordered, or repair work has started, cancellations or refunds are not permitted except where required by applicable law.
2.3 If repairs are deemed unfeasible due to technical limitations, unavailable parts, or cost considerations, a non-refundable diagnostic fee of £30 will be retained.
2.4 Invoices not settled within 30 days may incur statutory interest and may result in retention or lawful disposal of the device under Section 8.

3. Warranty Coverage and Limitations

3.1 We provide warranties on specific replacement parts as follows:

  • Standard third-party screens: 6 months

  • Premium/OEM-quality/genuine screens: Lifetime limited warranty (non-transferable; void if resold or tampered with)

  • Other replacement parts: 12 months

  • Batteries: 6 months

3.2 Warranties cover defects in materials or workmanship only for the replaced component.

3.3 Warranty coverage excludes:

  • Subsequent physical or accidental damage

  • Liquid damage or corrosion

  • Software, firmware, or OS-related issues

  • Unrelated or pre-existing faults

  • Damage caused by third parties or unauthorised repairs

  • Natural wear and tear of consumable parts (e.g. battery degradation)

3.4 We reserve the right to inspect and verify any claimed defect before offering repair or replacement under warranty. Warranty repairs will not be performed without validation.

4. Device Condition, Repair Risks, and Cosmetic Liability

4.1 You acknowledge that devices may have pre-existing or latent faults that become apparent only during disassembly or reassembly.
4.2 We accept no liability for new faults discovered during repair or for loss of functionality caused by underlying issues, structural fragility, or fault propagation.
4.3 Disassembly of sealed units may cause unavoidable cosmetic marks, weakened clips, or slight deformations. We exercise utmost care but accept no liability for such incidental cosmetic imperfections.
4.4 Repairs on liquid-damaged or previously tampered devices are performed entirely at your risk.

5. Diagnostic Accuracy and Evolving Fault Conditions

5.1 Diagnostics reflect conditions present at the time of testing.
5.2 We are not liable for undetected faults that only emerge after parts replacement or further use.
5.3 We may issue revised quotes or timeframes if additional faults are discovered. Your continued instructions indicate acceptance of any updated terms.

6. Replacement Parts and Screen Substitution Advisory

6.1 Depending on availability and your choice at booking, we may use new, refurbished, OEM, equivalent-quality third-party, or genuine manufacturer parts.
6.2 All parts remain the property of FoneFix Honiton until paid for in full.
6.3 If you choose an LCD screen replacement for a device originally equipped with OLED technology, you accept that differences in brightness, contrast, colour reproduction, and touch sensitivity may occur. By proceeding, you waive any claims regarding display quality, and FoneFix disclaims liability for such differences.
6.4 Even with the highest quality aftermarket screens used in Apple iPhone repairs, there may be subtle differences in display characteristics compared to original Apple parts. These may include variations in colour tone, saturation, brightness, contrast, and touch sensitivity.

Such differences are not considered defects and are a result of Apple’s proprietary technology and software-based limitations that affect non-genuine components. Features like True Tone, ambient light sensors, or screen calibration may not function or may display warnings when parts not sourced through Apple are used.

By proceeding with a non-Apple screen replacement, you acknowledge and accept these limitations. FoneFix Honiton cannot be held responsible for performance differences that result from Apple’s own repair restrictions.

7. Data, Privacy, and Confidentiality

7.1 You are solely responsible for backing up your data before submitting your device. FoneFix accepts no liability for data loss, corruption, or privacy breaches unless caused by our wilful misconduct.
7.2 We will not access, copy, or manipulate your personal data without your express written consent, and only for service purposes.
7.3 All personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

8. Abandonment, Storage, and Disposal

8.1 Devices left uncollected for 60 calendar days after notification of completion will be deemed abandoned.
8.2 We reserve the right to dispose of, recycle, or liquidate abandoned devices to recoup service or storage costs without further notice.
8.3 You release FoneFix from any future claims, liabilities, or legal action relating to abandoned property after this period.

9. No Fix, No Fee Policy

9.1 Our “No Fix, No Fee” policy applies only when a specific fault is reported, and we cannot resolve it using standard procedures.
9.2 The policy does not apply to devices with liquid damage, software corruption, intermittent faults, or no-power issues.
9.3 In excluded cases, or where you decline further repairs, the £30 diagnostic fee remains payable.

10. Third-Party Warranty Impact

10.1 Repairs carried out by FoneFix may void manufacturer, retailer, or insurance warranties.
10.2 It is your responsibility to consider potential impacts on existing warranties. FoneFix disclaims any liability for warranty denials resulting from third-party intervention.

11. Device Ownership & Authority

11.1 By submitting a device, you confirm that you are its lawful owner or have explicit authority from the legal owner.
11.2 You agree to indemnify and hold FoneFix Honiton harmless against claims, losses, or disputes arising from unauthorised submissions, repairs, or returns.

12. Force Majeure

FoneFix Honiton shall not be liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, cyber incidents, civil unrest, supply chain failures, labour disputes, regulatory actions, or pandemic-related disruptions.

13. Jurisdiction & Governing Law

These Terms are governed exclusively by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England, and you expressly submit to their authority.

14. Revisions & Amendments

We reserve the right to modify these Terms and Conditions at any time without prior notice. The current version is always available in-store and online. Continued use of our services constitutes acceptance of any updates.

15. Sales, Returns, and Refund Policy

15.1 All retail sales are final. No refunds or exchanges are offered except where goods are materially defective under applicable law.
15.2 If a product is deemed faulty under the Consumer Rights Act 2015, we may, at our discretion, provide:

  • A repair (if feasible),

  • A like-for-like replacement, or

  • Store credit valid for 6 months.
    15.3 No cash or card refunds are offered.
    15.4 Returns are not accepted due to buyer error, incompatibility, or change of mind.
    15.5 Proof of purchase is required for all returns, exchanges, or warranty claims.

16. Device Access, Screen Locks, and Apple Stolen Device Protection

16.1 In order to fully inspect and test a device before or after repair, access to the device’s operating system is often required. This includes the ability to unlock the device using a passcode, biometric method (Face ID/Touch ID), or temporary removal of security restrictions.

16.2 If a device is submitted for repair with a screen lock, password, or biometric lock enabled, and no access is provided by the customer, FoneFix Honiton will be unable to fully test core functions. This includes—but is not limited to—cameras, audio systems, call functionality, biometric sensors, software responsiveness, battery performance, and connectivity features.

16.3 By refusing or failing to provide screen lock access, you accept that:

  • Our post-repair testing will be limited or incomplete.

  • We cannot be held liable for any faults or performance issues that go undetected as a result.

  • Any issues that arise after collection will be treated as a separate and chargeable matter, outside the scope of the original repair.

16.4 Additionally, if a device has Apple’s Stolen Device Protection enabled, this may block our ability to perform certain diagnostic procedures—especially those involving connection to Apple-authorised or third-party diagnostic software. In such cases, even with screen access, certain repairs or tests may be:

  • Delayed,

  • Prevented entirely, or

  • Limited in scope, due to Apple’s restrictions.

16.5 We cannot override or bypass Stolen Device Protection. If your device is affected by this feature, you agree that:

  • The testing we can perform will be restricted;

  • We are not liable for any undetected issues related to functions or hardware that could not be accessed during testing;

  • Further issues that arise may require return visits, additional diagnostics, and/or further cost.

16.6 To ensure full post-repair functionality can be confirmed, we strongly advise that you disable your passcode or remain available to unlock your device when requested. In cases where testing is blocked due to security features—either by screen lock or manufacturer-imposed restrictions—you agree to release FoneFix Honiton from liability for undetected or unresolved issues after repair.

Contact Information

FoneFix Honiton
34 New Street, Honiton, EX14 1EX
📞 01404 515095
📧 repairs@fonefixhoniton.co.uk

FoneFix Honiton
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