Terms and Conditions of Service
Effective Date: May 2025
Business Name: FoneFix Honiton (“FoneFix,” “we,” “us,” “our”)
Customer: The individual or legal entity engaging our services (“you,” “your”)
By presenting a device for inspection, repair, or service to FoneFix Honiton, you acknowledge and agree to be legally bound by the following Terms and Conditions, which supersede all prior representations. These Terms govern all services rendered, whether in person, by phone, electronically, or via a third-party intermediary.
1. Scope of Engagement
1.1 FoneFix Honiton provides diagnostic services, repairs, hardware replacements, software support, and related services for electronic devices including, but not limited to, smartphones, tablets, laptops, and handheld electronics.
1.2 We reserve the right to decline service to any customer or refuse to work on any device at our sole discretion, without obligation to provide justification.
1.3 All timeframes for diagnostics, parts delivery, and repairs are non-binding estimates only.
1.4 FoneFix Honiton shall not be liable for delays arising from third-party suppliers, shipping issues, defective components, or unforeseen technical complications.
2. Service Requests, Payment Terms, and Cancellations
2.1 Services are performed only after full upfront payment unless otherwise agreed in writing.
2.2 Once diagnostics have commenced, parts have been ordered, or repair work has started, cancellations or refunds are not permitted except where required by applicable law.
2.3 If repairs are deemed unfeasible due to technical limitations, unavailable parts, or cost considerations, a non-refundable diagnostic fee of £30 will be retained.
2.4 Invoices not settled within 30 days may incur statutory interest and may result in retention or lawful disposal of the device under Section 8.
3. Warranty Coverage and Limitations
3.1 We provide warranties on specific replacement parts as follows:
- Standard third-party screens: 6 months
- Premium/OEM-quality/genuine screens: Lifetime limited warranty (non-transferable; void if resold or tampered with)
- Other replacement parts: 12 months
- Batteries: 6 months
3.2 Warranties cover defects in materials or workmanship only for the replaced component.
3.3 Warranty coverage excludes:
- Subsequent physical or accidental damage
- Liquid damage or corrosion
- Software, firmware, or OS-related issues
- Unrelated or pre-existing faults
- Damage caused by third parties or unauthorised repairs
- Natural wear and tear of consumable parts (e.g. battery degradation)
3.4 We reserve the right to inspect and verify any claimed defect before offering repair or replacement under warranty. Warranty repairs will not be performed without validation.
4. Device Condition, Repair Risks, and Cosmetic Liability
4.1 You acknowledge that devices may have pre-existing or latent faults that become apparent only during disassembly or reassembly.
4.2 We accept no liability for new faults discovered during repair or for loss of functionality caused by underlying issues, structural fragility, or fault propagation.
4.3 Disassembly of sealed units may cause unavoidable cosmetic marks, weakened clips, or slight deformations. We exercise utmost care but accept no liability for such incidental cosmetic imperfections.
4.4 Repairs on liquid-damaged or previously tampered devices are performed entirely at your risk.
5. Diagnostic Accuracy and Evolving Fault Conditions
5.1 Diagnostics reflect conditions present at the time of testing.
5.2 We are not liable for undetected faults that only emerge after parts replacement or further use.
5.3 We may issue revised quotes or timeframes if additional faults are discovered. Your continued instructions indicate acceptance of any updated terms.
6. Replacement Parts and Screen Substitution Advisory
6.1 Depending on availability and your choice at booking, we may use new, refurbished, OEM, equivalent-quality third-party, or genuine manufacturer parts.
6.2 All parts remain the property of FoneFix Honiton until paid for in full.
6.3 If you choose an LCD screen replacement for a device originally equipped with OLED technology, you accept that differences in brightness, contrast, colour reproduction, and touch sensitivity may occur. By proceeding, you waive any claims regarding display quality, and FoneFix disclaims liability for such differences.
7. Data, Privacy, and Confidentiality
7.1 You are solely responsible for backing up your data before submitting your device. FoneFix accepts no liability for data loss, corruption, or privacy breaches unless caused by our wilful misconduct.
7.2 We will not access, copy, or manipulate your personal data without your express written consent, and only for service purposes.
7.3 All personal data is handled in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
8. Abandonment, Storage, and Disposal
8.1 Devices left uncollected for 60 calendar days after notification of completion will be deemed abandoned.
8.2 We reserve the right to dispose of, recycle, or liquidate abandoned devices to recoup service or storage costs without further notice.
8.3 You release FoneFix from any future claims, liabilities, or legal action relating to abandoned property after this period.
9. No Fix, No Fee Policy
9.1 Our “No Fix, No Fee” policy applies only when a specific fault is reported, and we cannot resolve it using standard procedures.
9.2 The policy does not apply to devices with liquid damage, software corruption, intermittent faults, or no-power issues.
9.3 In excluded cases, or where you decline further repairs, the £30 diagnostic fee remains payable.
10. Third-Party Warranty Impact
10.1 Repairs carried out by FoneFix may void manufacturer, retailer, or insurance warranties.
10.2 It is your responsibility to consider potential impacts on existing warranties. FoneFix disclaims any liability for warranty denials resulting from third-party intervention.
11. Device Ownership & Authority
11.1 By submitting a device, you confirm that you are its lawful owner or have explicit authority from the legal owner.
11.2 You agree to indemnify and hold FoneFix Honiton harmless against claims, losses, or disputes arising from unauthorised submissions, repairs, or returns.
12. Force Majeure
FoneFix Honiton shall not be liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, cyber incidents, civil unrest, supply chain failures, labour disputes, regulatory actions, or pandemic-related disruptions.
13. Jurisdiction & Governing Law
These Terms are governed exclusively by the laws of England and Wales. All disputes are subject to the exclusive jurisdiction of the courts of England, and you expressly submit to their authority.
14. Revisions & Amendments
We reserve the right to modify these Terms and Conditions at any time without prior notice. The current version is always available in-store and online. Continued use of our services constitutes acceptance of any updates.
15. Sales, Returns, and Refund Policy
15.1 All retail sales are final. No refunds or exchanges are offered except where goods are materially defective under applicable law.
15.2 If a product is deemed faulty under the Consumer Rights Act 2015, we may, at our discretion, provide:
- A repair (if feasible)
- A like-for-like replacement
- Store credit valid for 6 months
15.3 No cash or card refunds are offered.
15.4 Returns are not accepted due to buyer error, incompatibility, or change of mind.
15.5 Proof of purchase is required for all returns, exchanges, or warranty claims.
16. Screen Locks and Limited Post-Repair Testing
16.1 You acknowledge that FoneFix Honiton may be unable to fully test your device after repair if it remains protected by a screen lock, password, or other security feature which you do not provide.
16.2 Where post-repair testing cannot be completed due to lack of access, we accept no liability for unverified or undetected issues, including but not limited to call quality, cameras, biometrics, sensors, audio, connectivity, or application performance.
16.3 By not sharing your device access code or security credentials, you expressly accept all risks associated with incomplete testing and release FoneFix from any claims, costs, or losses arising from undetected issues following repair.
16.4 If additional faults, defects, or operational issues are discovered after you regain access to your device, and those issues could not be detected due to security locks or restrictions at the time of repair, you acknowledge:
- Such faults shall be treated as separate, new repair work;
- Additional repairs, parts, or labour may incur further charges at our standard rates; and
- FoneFix Honiton is under no obligation to cover costs associated with remedying such additional faults free of charge.
16.5 Any warranty provided on parts or labour applies solely to the specific repair performed and does not extend to unrelated faults discovered later due to initial testing limitations caused by lack of device access.
Contact Information
FoneFix Honiton
34 New Street, Honiton, EX14 1EX
📞 01404 515095
📧 repairs@fonefixhoniton.co.uk
🌐 https://fonefixhoniton.co.uk
