Repair now. Pay later.
Thanks to Klarna, we able to offer you the option to spread the cost of your repair over 3 simple and equal payments. Also with no interest and no fees.
How To Use Klarna
Provide all the required information asked for during checkout.
Select Klarna pay
Select the Klarna payment option and follow the on screen instructions.
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment.
Klarna is the provider of smooth payments to more than 170,000 online stores.
Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does pay in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments.
The payment for each instalment will automatically collected from the debit or credit card you entered at checkout.
Your first instalment will collected when your repair completed by Samsung Repairs and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Pay in 3 instalments Frequently Asked Questions
Who Is Klarna?
Klarna a global payment service provider that takes end-to-end responsibility for your payment.
Klarna is the provider of smooth payments to more than 200,000 online stores. Over 90 million
consumers worldwide trust Klarna to securely handle their payments.
How does Pay in 3 instalments work?
Pay in 3 instalments is a form of credit which allows you to spread the cost of your purchase over 3
equal payments. The payment for each installment will automatically collected from the debit or
credit card you enter at checkout. Also your rest installment will collected when your order is
confirmed by FoneFix Honiton and instalments 2 and 3 are scheduled 30 and 60 days later. Also you can
always review your payment schedule in the Klarna app.
Am I eligible for Pay in 3 instalments?
To use Pay in 3 instalments you must be at least 18 years old and a UK resident. Your application
approval is subject to Klarna’s review of the details you provide and your financial circumstances.
Can I have multiple Pay in 3 instalments orders at the same time?
Yes, you can. As long as you see the option for Klarna Pay in 3 at checkout, you can choose to make
a new Pay in 3 order. Each individual application is subject to an independent approval which may
take outstanding orders into consideration.
How can I increase my chances of being accepted for Pay in 3 instalments?
Klarna offers Pay in 3 instalments based on a number of factors such as the order value, previous
order history and item availability. You can improve your chances of being offered Pay in 3
instalments by ensuring you provide your full name, accurate address details and arrange shipping to
your registered billing address. All orders are assessed individually. Just because you have been
accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if
your application for Pay in 3 instalments is denied, it does not mean it will be denied for future
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay in 3 instalments, you’ll need to provide your
mobile telephone number, email address, current billing address and a debit or card card. Your
mobile telephone number is required in case Klarna need to reach you. All communications will be
sent to your email address. It’s very important that you provide the correct details, as otherwise you
will not receive important communications from Klarna.
Will a credit search take place?
In order to assess your application to use Pay in 3 instalments, Klarna may carry out a soft credit
search with the credit reference agencies who supply Klarna with credit information. These do not
affect your credit score and are only visible to you and Klarna, but are not visible to other lenders.
Neither Klarna nor FoneFix Honiton run credit searches against you for Pay in 3 instalments that impact
your credit rating.
What are my payment options with Klarna?
Payment for your Pay in 3 instalments will automatically collected from the debit or credit card
you entered at checkout. Also the first payment is taken when the order is confirmed. The second and
third instalments are collected 30 and 60 days, respectively, after the first installment. You can
always review your payment schedule in the Klarna app.
I have been asked to go to the Klarna site. Is this correct?
You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto
Is my payment information safe?
Payment information processed securely by Klarna. No card details are transferred to or held by
FoneFix Honiton. All transactions take place via connections secured with the latest industry standard
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
Have you received my payment?
Klarna will notify you via email and push notification from the Klarna app when a payment is due and
when this has successfully collected, or in the unlikely event of your payment failing. Also if a
payment has collected but you have not received payment confirmation, you can always check
the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk
What happens if I don’t pay for my order on time?
If we unable to collect your payment on the scheduled due date Klarna will make a further
attempt to automatically collect payment seven days later. Should this next payment attempt fail,
Klarna will make a final attempt to collect payment seven days later. We may continue to attempt to
collect overdue and currently due payments on subsequent due dates, or invoice you separately for
the unpaid total. Full details can found in the Klarna terms and conditions here.
What happens if I don’t pay for my order?
If you fail to pay, you will in default, and may unable to use Klarna credit products in the future.
You will not charged fees or interest for late or missed repayments. Your credit score will not
impacted by using Klarna’s Pay in 3 instalments product even if you have failed to pay. If you do not
pay for your purchase. Also Klarna may engage with an external debt collection agency to collect the debt
on behalf of Klarna. Debt collection agencies are used as a last resort.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not received please call FoneFix Honiton to check on your order
and delivery status. Also you can also contact Klarna’s Customer Service so that we can postpone the
due date on your payment or put the order on hold in the Klarna app while you wait for the goods to
What happens if I cancel or return my order?
As soon as FoneFix Honiton has confirmed with Klarna that your cancellation / return has
accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. Also the
return will then reflected in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed
within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds shall issued back to the debit or credit card which was originally entered at checkout.
What happens to my statement, when I've returned the goods?
Once FoneFix Honiton has received the return (partial or full) and you have received their confirmation
of this, an updated statement with an adjusted payment schedule will sent to you by Klarna if
you’ve made a partial return. Also with a full return, we shall refund any payments collected and cancel
any future scheduled payments. You are always able to monitor the status of your order in the Klarna
I haven’t received an email with my statement/payment information.
You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and
payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone
Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Missed payments may
affect your ability to use Klarna in the future. 18+, UK residents only. Subject to status. T&Cs apply.